Improving service quality through well-trained, ‘on the ground’ teams. PRRINN-MNCH

Authors: Health Partners International
Document Type: Factsheets
Publication Date: 2013

This is the fifth in a series of eight factsheets on the theme of health service delivery, that draws on the results and lessons learned from the PRRINN-MNCH programme. This particular brief focuses on improving service quality through well-trained, ‘on the ground’ teams. The key messages are:

Facility-based quality improvement teams are raising standards for maternal, newborn and child health services, particularly in northern Nigeria.

  1. Improvements to quality of care can lead to better mortality rates, better utilisation rates, reduced delays in seeking care and improved morale among health workers.
  2. PRRINN-MNCH has established quality improvement teams, identifying local solutions to quality of care issues and taking action to improve them, without the need for directives from the Ministry Of Health.
  3. Basic but essential elements including health workers’ attitude to patients, hygiene and staff punctuality are being improved through routine on-the-job training and mentoring but the initiative needs support at higher levels.


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Tags: Nigeria, Health policy, Newborn health, Maternal health, Maternal mortality ratio, Community engagement, Child health, Millenium Development Goals, Quality improvement, Institutional strengthening, PRRINN-MNCH, Access to health services, Emergency obstetric care, Midwifery, Standards, Maternal mortality, Quality of care, Essential Newborn Care,